Last Updated: 17/11/2023
Thank you for shopping at Secondary Numb. We value your satisfaction and offer quality products with a 100% money-back guarantee.
For any reason, should you wish to initiate a return, we are dedicated to ensuring a seamless process for your convenience. The guidelines and procedures for returning a product are as follows.
Who is eligible to initiate a return?
The following conditions must be satisfied in order for you to initiate a return on your product:
- The item must be in its original packaging.
- Returns will be accepted within [14] days from the date of purchase.
- Customized or personalized items may not be eligible for return unless there is a defect or error on our part.
- You must have the receipt or proof of the purchase
- You are responsible for covering the cost of return shipping unless the return is due to a mistake on our part (e.g., wrong item shipped or defective product).
How can I return a product?
These are the steps to be followed in case of initiating a return:
- To initiate a return, please contact our customer support team at [customer support email/phone number].
- Provide your order number, the reason for the return, and attach your receipt.
- Our customer support team will guide you through the return process, and provide you with a return shipping address.
- Once we receive the returned item, our team will ensure it meets the eligibility criteria.
- If the item passes inspection, we will initiate your refund and notify you via email.
How will I get the refund?
Secondary Numb, as it promises, provides a 100% return on products that don’t satisfy you. Here are the particulars of the refund process:
Payment method: Refunds will be issued using the same payment method used for the original purchase. Do mention in the mail if this is not possible; we will work with you to arrange an alternative method.
Processing time: Refunds will be processed within [number] business days from the date we receive the returned item.
Partial refund: In some cases, a partial refund may be issued if the returned item is not in its original packaging, or is damaged. The amount of the partial refund will be determined by our assessment of the item's condition.
Can I make an exchange for my product?
At the moment, we do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.
Contact us
If you have any questions or concerns regarding our return and refund policy, please contact our customer support team at [customer support email/phone number]. We are here to assist you and ensure your shopping experience with us is a positive one.
Policy updates
This Return and Refund Policy is subject to change without notice. Any updates will be posted on our website and will be effective from the date of posting.
By making a purchase with us, you acknowledge and agree to the terms and conditions outlined hereby.
Secondary Numb
618 East Kent Avenue South, 105, Vancouver British Columbia V5X 0B1, Canada
https://www.secondarynumb.com/
hlalani@lalanirxconsulting.com
6043563531